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Subscriptions are automatically renewed according to the delivery interval you selected, and the products are automatically sent to you by the shop after each successful renewal.
For example, if you have signed up for a monthly subscription, the system automatically charges your credit card every month. You then conveniently receive the products delivered to your home without having to place an order yourself.
Yes, of course. You can pause or cancel your subscription at any time in the customer portal, as shown in the screenshot below.
Cancellation is only not possible if you have a subscription that requires a certain number of payments before it can be canceled.
You can access the customer portal via the Magic Link you received by email after placing your first subscription order in the shop. Alternatively, you can also manage your subscriptions by creating an account in your shop.
You can skip or postpone the charge in the customer portal. Next to each scheduled delivery, you'll find the "Skip Payment" button, which allows you to suspend the charge.
If you want to change the date, simply click on "Postpone" next to the respective delivery date.
Of course. You can add products to your subscription at any time in the customer portal. To do this, click on "Edit" in the product overview and add, remove, or adjust products as desired.
If your subscription cannot be renewed because the payment could not be processed, you will receive an email with a link. You can securely update your payment method through this link.
